All payments are executed in the fastest way allowed by our banking partners, the funds can be credited immediately to your bank account, it can also take 24 to 48 hours business days to be effective in your account, everything will depend on the banking entities transmitters and receivers. If it lasts beyond this period, we recommend issuing a technical support ticket so that our professionals can follow up and always give you the best solution.
At bitrueque.com we have a quick solution for everything, in case of sending a payment and it is not immediately credited to the assigned bank account, the order will be pending, you can see it in the Transactions section, once the funds are available In the bank account of bitrueque.com, you will receive a notification by email so that you log in and fly to mount the order with the same amount in order to receive the requested funds at the current rate at the time of the arrival of the funds your order will be processed immediately as usual during our customer service hours.
Trading with cryptocurrencies carries a high risk due to its high volatility in the market, for this reason, we do not accept any type of refund, so we always recommend being well informed before the use of cryptocurrencies.
The receipt of Bitcoins usually takes between 30 and 60 minutes. However, if the network fails, it can take up to 3 hours or more. The incoming transaction must receive 6 confirmations from the Bitcoin network in order to proceed with the assigned payment.
Receiving Bitcoins usually takes 30 to 60 minutes. However, if the network is crashed it can take up to 3 hours or more. The incoming transaction must receive 3 confirmations from the Bitcoin network for it to appear in your wallet.
Our business partners allow us to receive and send only in US Dollars (USD).
We accept all local currencies of allowed countries: https://bitrueque.com/pages/supported-countries. We recommend that all payments sent to Bitrueque.com be in fiat currency US Dollars to avoid any inconvenience with the official exchange rates of our banking partners. If you send in a different currency, the transaction will be executed at the official exchange rate of our banking partners. In case of receiving in our bank account an amount other than the payment order, you will receive a notification so that you can re-execute the order with the exact amount received and you can receive your assigned cryptocurrencies. We remember that we do not make any returns for any reason.